FAQ

Arrival - Departure


Is the total of the deposit debited from my credit card ?

No, the total is neither debited nor charged. It is simply a pre-authorisation. With our credit card machine, a request is made to your bank and the amount of €300 is blocked from your account. On your departure day, after the inventory is carried out, we will cancel this pre-authorisation. It is your responsibility to check with your bank that this amount is not going to affect your credit limit.

Is it possible to arrive outside of the opening times ?

Arrival time is usually between 4pm and 7pm, and departure time is before 10am. It is possible to arrive later but you need to let us know at least 48hrs in advance so that we can make arrangements for your key collection.Arrival time is usually between 4pm and 7pm, and departure time is before 10am. It is possible to arrive later but you need to let us know at least 48hrs in advance so that we can make arrangements for your key collection.

Is it possible to arrive after the Reception closes ?

Yes, but you need to let us know at least 48hrs in advance so we can make arrangements for your key collection.

What do we do to get our keys if the Reception is closed ?

If you are arriving after the Reception closes, you will find your keys, in a plastic wallet, attached to a large board on the wall outside the Reception entrance, marked Late Arrivals. The wallet will have your name on it and will include the key to your apartment, a map of the Residence showing you the way to your apartment, and the magnetic key to enable you to open the electric gate. If the electric gate is closed on your arrival, you can enter the Residence via a small side gate to collect your magnetic key in order to open the main gate and enter with your car.

At what time can we get into our apartment ?

Key collection is from 5pm, but there may be a possibility to enter your apartment earlier (from 3.30pm/4.00pm) if we are able to prepare it in advance. Please come to the Reception on your arrival, and the Receptionist will let you know if this is possible.Key collection is from 5pm, but there may be a possibility to enter your apartment earlier (from 3.30pm/4.00pm) if we are able to prepare it in advance. Please come to the Reception on your arrival, and the Receptionist will let you know if this is possible.

What is the procedure for check-in ?

Please come to the Reception first of all with your booking reference, then we will complete the check-in process and take your deposit.

What do we do if we are leaving very early in the morning ?

Please come to the Reception the day before your departure to arrange a check-out time for that evening, and to pay any final bills. Please ensure that you empty your bins (using the  and leave the apartment key in the letter box at the Reception.

On the day of our departure, we must leave our apartment by 10am, but our ferry/plane is not until later on in the day. Is it possible for us to leave our car at the Residence, so that we can go to the beach ?

Yes, of course. You can still go to the beach for your last day and leave your car at the residence. There is also the possibility to use toilet and shower facilities (found by the tennis court).

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