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Please do not hesitate to contact the residence directly by phone or email.

 +33 (0)495 60 60 60

COVID-19 information

We strive to meet your expectations at this particular time.

Book your stay now and pay only 7 days before your arrival

For all bookings made before 31/03/2021, no deposit will be required at the time of booking.

We have made our booking and cancellation conditions more flexible. You are free to modify or cancel your stay up to 7 days before your arrival.

  • Confirm your reservation but the payment of the deposit is not necessary.
  • The total amount of your stay must be paid 7 days before your arrival.
  • You can cancel your stay free of charge up to 7 days before arrival and your deposit will be refunded*.
  • Cancellation fees will only apply between 7 and the day of arrival: 100% of the price of the stay**.

* The government issued Order No. 2020-315 on 25 March to support tourism businesses in continuing their activities while protecting the consumer, which provides for the deferral of stays in the form of a credit note valid for all new bookings for 18 months. If, after 18 months, the holiday has not been taken, the unused credit will be refunded. For more information: click here.

** Except in the case of cancellation related to covid-19. Eligible circumstances/cases related to the Covid-19 pandemic declared by the authorities giving rise to a refund in the form of a credit note are as follows

  • Contact case preventing travel (supported by a certificate of isolation issued by a doctor)
  • Positive RT-PCR test for Covid-19
  • Travel restriction (Origin or Destination);
  • Negative advice for non-essential travel to destination, accommodation or place of origin;
  • Prohibition to travel to the place of holiday.
  • Travel restrictions.
  • National, regional, departmental or communal confinement of the client.
  • Fourteenth imposed.
  • Closure of the establishment, destination or borders of the country of destination or origin of the client.

Arrival days : Greater flexibility in covid-19 period

From 10/04/21 to 15/07/21: short stays (minimum 3 nights), weekly stays or for the duration of your choice with free arrival and departure days.

From 15/07/21 to 26/09/21: possibility to book for a week (7 nights) with arrival and departure day on Saturday or Sunday.

From 26/09/21 to 30/10/21: short stays (minimum 3 nights), weekly stays or for the duration of your choice with free arrival and departure days.

Our team is at your disposal to answer your questions and to organise your stay, by e-mail or by telephone on +33 (0)495 60 60 60

Reopening of the residence

Your safety and well-being is our priority. In the meantime, we are putting our energy and resources into ensuring that all sanitary measures are in place on the day of our reopening. We are working on it and will not fail to inform you soon.

Take good care of yourself and your loved ones. And we look forward to welcoming you to Lumio very soon.

Hygiene comes first

In the current context, the Arinella residence is reinventing itself to welcome you in the best conditions by implementing additional measures based on health and safety standards. This list is likely to evolve in the coming days according to government recommendations and health authorities.

  • Installation of plexiglass windows and marked safety distances on the ground at the reception desk.
  • Provision of hydro-alcoholic gel in the common areas of the residences.
  • New procedure for handing over the keys on arrival and departure.
  • The maintenance equipment is for single use only.
  • The maintenance of the accommodation, bed linen and towels is carried out by external companies whose ability to respect the defined protocols has been checked by us.
  • Reinforced display of barrier gestures and hygiene measures in the common areas.
  • Generalized wearing of masks and gloves by our teams within the framework of their interventions on sites.
  • Increase in the frequency of cleaning and disinfection of passageways, frequently touched surfaces (reception counter, door handles, etc.), leisure areas. Dedicated people in each residence will be mandated for hygiene and your safety.
  • Optimization of the circulation plan inside the residence to avoid clients coming close to each other.
  • Training of employees in health and safety procedures.

We ask you to respect the government regulations concerning travel and the sanitary measures put in place at the residence.

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